Due to the nature of our products, all items are final sale. If you are unhappy with something, we will do our best to help you find a product that might be to your liking. Please email hello@matersoap if you have any questions or concerns about products and we will do what we can to help.

 

How we ship

Orders typically ship within 2-4 days. All our products are handmade, which means sometimes it takes longer. We ship all items with USPS and UPS. Packages usually will arrive around 5 days after shipping. A tracking number is emailed once the item ships. The price of shipping is determined by the weight of the product. We offer FREE SHIPPING on orders over $125.

Q. Do you ship internationally?

Not currently but email us and we may be able to get your order out of the U.S.

 

Q. What do I do about a missing package?

The best way to deal with a missing package is to ask your postal worker. They touch, sort and deliver all your mail and becoming familiar with them is a great thing. Sometimes packages are logged as “delivered” prematurely and sometimes they will be left in strange places (neighbor, side door etc.)

Mater Soap is not responsible for lost or stolen packages and cannot offer refunds once proof of delivery is generated. We are not responsible for unexpected shipping delays caused by conditions like bad weather, holidays, natural disasters and other situations that might have an effect on the mail. 

Mater Soap automatically generates a shipping label based on the information you provide. If your item is shipped to the wrong address or returned to sender due to the inability of the shipper to gain access or deliver the order, we will ask you to cover the cost of reshipment. We cannot offer refunds for lost packages for the above stated reasons. We do like to be in the know, so please alert us if anything has disrupted delivery.

 

Q. What if my package was damaged during shipping?

If your package arrives and your items are visibly damaged, you may refuse the package and you should contact the carrier as soon as possible. If you find it delivered damaged, please email hello@matersoap.com within 2 days of receipt and include the following:

• your order number

• a photo of the damage including images of items and original packaging.
  

We will do what we can to assist you.

 

Q. Retailer purchases.

We ask that all issues with third party purchases be returned or exchanged where purchased.

Holiday shipping

Please note our shipping schedule for the holiday season: We will be shipping as often as we can, but our scheduled days are TUESDAY and THURSDAY. Please note that due to the high volume of packages in the postal system during this time, there may be delays in our usual 2-5 day delivery time. Please make sure you consider this in your holiday gift plans. The earlier, the better.

Terms & conditions

By browsing and using this website, you are agreeing to comply with and be bound by these terms and conditions of use, which together with our privacy policy govern MATER SOAP’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you must not use this website. The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice. We may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of this website, and any products, services, or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, content and product design, layout, look, appearance, and graphics. Any redistribution or reproduction of part or all of this material in any form is prohibited other than in accordance with the following:  This website and its content and products are copyright of MATER SOAP, © MATER SOAP 2016. All rights reserved.  You may print or download to a local hard disk extracts for your personal and non-commercial use only. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.  You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. Unauthorized use of this material or this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and our products/services and any dispute arising out of such use is subject to the local laws of MATER SOAP.